The goal of a process map is to document, understand, and improve the way a business works.
It is a tool that outlines every activity, role, and business entity involved in your end-to-end processes.
Using symbols and flowcharts it gives clarity on:
As-Is, the current situation.
This map shows the current process for our business partners making tea, but there are always uncertainties:
To-Be, the desired situation
After consulting with the business partners, we agreed the standard for making tea.
Standards are different for different people, the important thing is people agree on what their standard process should be, and this can change over time!