Loss of key people

The owner of a large advertising agency (over 40 employees) lost some key people in a short period of time. Without notice or discussion with the owner, they moved to a competitor.

Our survey of the remaining employees revealed that they had a trust problem in the company’s own products and services. By facilitating workshops, we convinced the employees that their company achieves above-average added value for customers.  This was when compared to their competitors

Therefore quality drove their higher prices.

In the next survey, there were no further anomalies and no unexpected departures